Consumer Court Cases
The Consumer Protection Act, 2019 was enacted to provide a simpler and quicker mechanism for redressal of consumer grievances and to protect consumers against deficiencies and defects in goods or services.
Consumer Protection Act, 2019
The new Act replaces the Consumer Protection Act, 1986 and aims to address challenges faced by consumers in the digital and e-commerce era. It was passed by Parliament on 6 August 2019 and published in the official gazette on 9 August 2019.
Key Highlights of the Consumer Protection Act, 2019
- Covers E-Commerce Transactions: Includes consumers buying goods or services through online platforms, electronic means, teleshopping, direct selling and multi-level marketing.
-
Enhanced Pecuniary Jurisdiction:
- District Commission – up to INR 10,000,000
- State Commission – INR 10,000,000 to INR 100,000,000
- National Commission – above INR 100,000,000
- E-Filing of Complaints: Consumers can file complaints from their place of residence or work, including electronic filing and video conferencing hearings.
- Central Consumer Protection Authority (CCPA): A regulatory authority empowered to conduct investigations, recall products, order refunds, cancel licenses, and initiate class action suits.
- Product Liability: Manufacturers, service providers and sellers (including e-commerce platforms) can be held liable for defective products or services.
- Unfair Trade Practices: Includes misuse or sharing of consumer personal information without consent.
- Penalties for Misleading Advertisements: Heavy fines, imprisonment, and prohibition on endorsements for repeat offenders.
- Alternate Dispute Resolution: Introduction of mediation to enable faster and cost-effective dispute resolution.
Our Consumer Court Services
- Drafting and filing consumer complaints
- Representation before District, State & National Commissions
- E-commerce and online fraud disputes
- Product liability and service deficiency cases
- Mediation and settlement support